KLM: Happy to Help

“From a special HQ at Schiphol Plaza in Amsterdam Airport, the #happytohelp team assisted travellers at airports worldwide and via social media. KLM’s innovative help centre was open 24 hours a day and demonstrated the extraordinary lengths the airline goes to for all air travellers.”

One way to create a link with consumers? Create a happy experience when another company lets them down! Good use of social media here from KLM

2 thoughts on “KLM: Happy to Help

  1. Geniuses! While obviously, the endgame here is to get more travelers to come to them, they are also providing something no other airline has or is even thinking about. This will not only result in more revenue, but also happier travelers. The only thing I want to know is, how much resources & manpower is put into place to run this 24/7? Either way, great post & thanks for sharing!

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